Shipping Policy

Last updated: October 29, 2026

At AdventNest, we want you to know what to expect from the moment you place your order until it arrives. Please review the information below for processing times, delivery estimates, tracking, and assistance with shipping issues.

1. Order Processing

Our standard handling and processing time is 3 business days after payment is confirmed.

During this time, your order is reviewed, prepared, and arranged for shipment. Processing time is separate from the carrier’s delivery time.

Business days are Monday through Friday, excluding public holidays applicable to our fulfillment partners and delivery services. Orders placed on weekends or public holidays begin processing on the next business day.

If we need additional information to fulfill your order, we will contact you using the details provided at checkout.

2. Estimated Delivery Time

After your order is dispatched, estimated delivery is 8–12 business days.

The expected timeline is:

• Order processing: 3 business days.

• Shipping transit: 8–12 business days after dispatch.

• Total estimated time: approximately 11–15 business days from payment confirmation to delivery.

These are estimates, not guaranteed arrival dates. Delivery may take longer during peak holiday periods or because of customs inspections, severe weather, transportation disruptions, or local delivery conditions.

Please allow sufficient time when ordering for Christmas or another specific occasion. A particular arrival date is guaranteed only if we expressly confirm that guarantee before your purchase.

3. Free International Shipping

AdventNest offers free standard international shipping on all orders to supported destinations worldwide. No shipping fee is charged at checkout.

Available delivery destinations are shown at checkout. If your country or address is unavailable, please contact supportadventnest@gmail.com for assistance.

Free shipping covers the shipping charge. Any applicable customs duties or import taxes are addressed in Section 6 of this policy.

4. Fulfillment and Shipping Origin

We work with third-party suppliers and fulfillment partners to prepare and ship orders on our behalf.

Your order may therefore be shipped from a country different from your delivery destination. AdventNest remains your point of contact for order support and delivery issues.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout. Tracking details will be included where available.

Tracking may not update immediately after dispatch. Updates depend on when the carrier scans the parcel and transfers information to its tracking system.

If you have not received a shipping confirmation after the processing period, please check your spam or junk folder and contact supportadventnest@gmail.com.

6. Customs, Duties, and Import Charges

International shipments may be subject to customs checks, import duties, taxes, or handling fees.

Any charges collected by AdventNest will be shown at checkout. If additional charges may be payable upon import, we will disclose this before purchase, including the amount where it can reasonably be calculated.

Customs processing can affect delivery times. Nothing in this policy transfers costs to you where applicable law requires AdventNest to bear them.

7. Incorrect Addresses and Delivery Changes

Please ensure your delivery address, postal code, and contact information are complete and accurate before submitting your order.

If you notice an error, contact supportadventnest@gmail.com as soon as possible and include your order number. We will try to update the information before dispatch, but changes may not be possible once the parcel has been shipped.

If a parcel is returned because of an incorrect address or an unsuccessful delivery, contact us so we can review the circumstances and available options. Any proposed additional shipping charge will be explained and agreed with you before reshipment. We will not charge you to correct an error caused by us.

8. Delayed, Missing, or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

If tracking shows “delivered” but you cannot locate the parcel, check with household members, your building reception, and any designated delivery location, then contact us.

We will investigate with our fulfillment partner or carrier and keep you informed. If we become aware of a significant delay, we will notify you and explain the revised estimate and any cancellation or refund options available under applicable law.

You are not required to resolve a delivery problem with the carrier on your own.

9. Damaged, Defective, or Incorrect Products

If your product arrives damaged, has a defect attributable to us or our fulfillment process, or is not the item you ordered, please contact supportadventnest@gmail.com  promptly.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where reasonably possible.

• A short video if it helps demonstrate a functional problem.

After confirming the issue, we will send the same product again at no cost to you, including replacement shipping.

If we require the original item to be returned, we will provide instructions and cover the necessary return shipping costs. Please contact us before sending anything back.

If the same product is unavailable, we will contact you to arrange an appropriate alternative or refund. We will not substitute another product without your agreement.

This replacement service does not restrict any legal right you may have to a refund, repair, replacement, or another remedy. Purchasing an optional shipping-protection add-on is not required to receive assistance or exercise your statutory rights.

10. Returns and Consumer Rights

For other return or cancellation requests, please refer to our Refund Policy.

Nothing in this Shipping Policy excludes or limits rights granted to you by applicable consumer protection law. If a policy provision conflicts with a mandatory legal right, that legal right takes precedence.

11. Contact Us

For additional questions about processing, shipping, tracking, delivery, or a problem with your order, please contact:

AdventNest Customer Support
Email: supportadventnest@gmail.com

Please include your order number, if available, so we can locate your order and assist you.